Refund policy

We have a 30-day return policy on physical goods, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be a physical product, be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tracy@nathealthregulatory.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tracy@nathealthregulatory.ca.

Damages and issues
We do not accept returns or exchanges on Digital Products unless the item you purchased is technologically defective, meaning undeliverable or a corrupted file. In these circumstances, a new digital file will be sent to the purchaser. If you receive a defective item, please contact us at 

 tracy@nathealthregulatory.ca with the details of the purchase, product and the defect (including proof of purchase). 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital products (such as template packages), customized reviews and formulas (items created by contract specific to your business), perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.